Frequently Asked Questions for Clients

Our marketplace provides direct access to thousands of verified Pros Profiles, enabling secure and convenient service Search and Booking. Our robust identity verification system and thorough background checks ensure a safe and trustworthy user experience. Profile badges showcase professional skills and experience, empowering informed decision-making. Direct negotiation between clients and Pros ensures a speedy process and complete user control. Our evaluation system allows you to give feedback, report issues, and express satisfaction, contributing to our service ecosystem's development and fostering community trust, motivating Pros to maintain exceptional service quality.

Yazta has implemented a comprehensive identity verification system and thorough background checks for all the Pros on the platform. Only verified Pros will appear as results of your Yazta in-app Search. This meticulous process ensures that only trusted and reliable Pros are available for you to choose from. For more information, please check What are Yazta Badges?

Yazta badge system is designed to offer you valuable insights into the experience, skills, and trustworthiness of each Pro, assisting you in finding the perfect match. You can use Yazta badges as filters to prioritize your search results and help you make informed decisions. We prioritize your trust and safety above all else and therefore meticulously screen all Pros on our platform to ensure that you can have full confidence when selecting a Pro. Pros undergo thorough checks for identity, address, and legal status, progressing to higher tiers with recommendations, service expertise, and top-tier status for consistently high ratings. Healthcare Pros can validate their experience with a Certified Nurse badge. This system establishes a trustworthy and skilled community on the Yazta platform.

Learn more about each badge below. Your peace of mind is our top priority.

Certified Nurse: The Pro has provided a document accredited by a specialized institution, substantiating their experience in the field of nursing and patient care.

Yazta's Profile badges provide detailed information about the skills and experience of each professional, enabling you to make an informed decision with confidence. These badges serve as a testament to the expertise and proficiency of the professionals available on the platform.

Yazta facilitates direct negotiations between clients and Pros. The cost you negotiate on the Yazta app with your hired professional is the amount you'll pay. This allows you to discuss and set your conditions directly and securely. Service costs may vary based on duration, type, and your negotiated hourly rate with the Pro. Keep in mind that changes and negotiations made outside the Yazta app are not regulated by Yazta T&C, pose a high risk of fraud, and won't be covered by Yazta support services.

Yazta facilitates a direct negotiation process between Clients and professionals, eliminating any intermediaries. This ensures a quick and efficient Booking experience while granting you complete control over your service requirements.

To begin your journey with Yazta, simply download our application YaztaMX from the Apple App Store or Google Play Store and follow the instructions. The process of creating an account and setting up a Profile is convenient and safe for both Clients and Pros. Discover the ease of searching for domestic help with confidence, making Offers to verified Pros, and Booking services securely and conveniently. Download here

We recommend documenting all aspects of your agreement with the Pro by creating an Offer and sending it to your chosen Pro. Keep in mind that the only valid payment amount is the one mutually agreed upon through the YaztaMX and YaztaPro Applications. Negotiations made outside the Yazta app are not regulated by Yazta T&C, pose a high risk of fraud, and won't be covered by Yazta support services.

We recommend documenting all aspects of your agreement with the Pro by creating an Offer and sending it to your chosen Pro. Yazta's in-app Chat is only a tool that helps negotiate your conditions directly and is NOT a substitute for a formal offer or a reservation. To secure the services of the Pro that you have chosen, please send an offer to him/her that will turn into a formal Reservation when the Pro agrees to it on the app.

Yazta facilitates direct negotiations between clients and Pros. The cost you negotiate on the Yazta app with your hired professional is the amount you'll pay. Yazta allows you to discuss and set your conditions directly and securely. Service costs may vary based on duration, type, and your negotiated hourly rate with the Pro. Keep in mind that changes and negotiations made outside the Yazta app are not regulated by Yazta T&C, pose a high risk of fraud, and won't be covered by Yazta support services.

Yazta's evaluation system empowers users to provide feedback, report issues, and express satisfaction, thereby shaping the future of the service community. This feedback is instrumental in fostering trust within our platform and motivating professionals to maintain top-notch service quality. You will be prompted to provide an evaluation after every service. Please take a moment to do so; it takes less than a minute.

Navigate to the Search option in the YaztaMX App and preselect your search criteria to find a Pro. Tap on "View Profile" and the Pro's evaluation will appear at the bottom of your screen. You'll also be able to view the Pro's badge level.

Once a service is completed, you can leave a rating and review for your Pro in the YaztaMX app. You will receive a prompt on the YaztaMX app home screen. When providing a review, you can rate your experience with your Pro on a scale of 1 to 5 stars. Ratings of 1-2 stars will be considered as “negative,” while 3-5 stars will be seen as “positive.” At the bottom of the screen, we encourage you to leave a written review for your Pro. This feedback is crucial in fostering trust within our platform and motivating professionals to maintain top-notch service quality. Providing your Evaluation takes less than a minute.

• Focus on the service performance, avoiding comments on another user's character.
• Avoid posting inappropriate content that violates our Terms of Service.
• Limit your review to one per service.
• Post within 30 days of service completion, addressing only relevant service-related aspects.
• Refrain from sharing other users' personal information to respect their privacy. To encourage candid feedback and prevent conflicts, please refrain from contacting other users regarding negative reviews. If a Pro contacts you after you leave a review, please inform our Customer Support Team.
• Send comments about the platform to Yazta's Customer Support Team, not in your review.

Currently Yazta does not charge users a commission for using the app YaztaMX.

You are responsible for supervising and guiding the work of your Pro. Yazta does not monitor or direct the work of Pros as they are Independent Contractors hired by Clients. If you choose not to be home, make sure to provide your Pro with any necessary instructions to ensure the proper completion of your Service.

Generally, the Client is responsible for providing all the necessary basic tools and supplies for the Pro to perform the service effectively. If you require any specific items for your service, make sure to communicate this directly with your Pro prior to your service using our YaztaMX in-app Chat.

Furthermore, please note that Pros are not allowed to bring a friend to perform the service. Anyone accompanying a Pro to perform the service must be a registered Pro on the Yazta platform. If this policy is violated, please contact Yazta immediately.

Navigate to "Bookings" and select "Past Bookings" from the upper tap. Locate the Pro Profile you wish to make an Offer to, then select the arrangement type, service type, date, service duration, start time, and weekly/ monthly rate before submitting your Offer. Remember, you can always utilize the Yazta in- app Chat to negotiate the details of your Offer.

If you cancel a confirmed service, the Pro will be automatically notified about the service cancelation through the system. If you wish to reschedule you can additionally contact the Pro via the Yazta in app-chat.

Navigate to "Bookings" and choose "Upcoming Bookings" from the upper tab. Locate the Booking you wish to cancel, provide a reason for the cancellation, and select "Cancel Booking" You will receive confirmation via a pop-up window indicating that your Booking has been canceled.

We understand the value of your time, so if the Pro does not show up, we recommend rebooking your Service and hiring a new Pro as a replacement.

If you need to reschedule your service, first contact your Pro via the Yazta in-app Chat to discuss a new date and time that works for both of you. Navigate to "Bookings" and choose "Upcoming Bookings" from the upper tab. Locate the Booking you wish to cancel and follow the process described in "How do I cancel a Booking?"

To skip an appointment within a Recurring Booking just discuss it with your Pro using the Yazta in-app Chat.

We apologize that your Pro was unable to fulfill their commitments and had to cancel the service. If you still require the service, you can utilize the Yazta App's Search functionality to find a new Pro.

If some work has been completed, it's essential for you and your Pro to agree on the proportion of the service that has been fulfilled and the corresponding payment for the work done.

To enhance the security of our services, we have implemented a new security feature in our app. This feature involves a unique security code that is generated to verify that the individual at your doorstep is the designated Pro you have booked for your service. This code is also sent to your Pro's app by Yazta. Kindly ask your Pro to share this code with you to ensure that both codes match. Our app will guide you through the process and prompt you to verify this step at the beginning of your service.

To report a Pro, navigate to the Pro's Profile and scroll down until you find the "Report this Profile" link. Upon clicking the link, please select an appropriate reason, leave any necessary comments, and then proceed to click the "Report Profile" button. Following this, you will receive confirmation through a pop-up window indicating that your report has been successfully submitted. Rest assured that your report will undergo a comprehensive review by our team, and suitable action will be taken promptly based on our findings.

Whenever you have doubts about your safety, we advise you to contact our support team by pressing the Help or Support button on your Profile.

Yazta is currently available throughout the entirety of Mexico! If, by any chance, our services are not yet accessible in your area, don't worry. Reach out to us through the Help section, and we will be more than happy to work to find a Pro who could meet your needs. We're committed to expanding our reach and ensuring that everyone in Mexico can benefit from the convenience and security that Yazta Offers.

If you can't find any available Pros nearby, consider checking alternative dates and times to see if someone is available on a different day. Additionally, you can try modifying the type of service you're looking for to see if that leads to more options.

Live-in arrangements in the context of domestic services typically involve the hired Pro residing within the employer's home, providing assistance and support with various household tasks. This often includes responsibilities such as housekeeping, caregiving, and other related duties. On the other hand, a per-hour arrangement entails the domestic worker visiting the employer's home for a specified duration, during which they offer their services on an hourly basis. This arrangement is suitable for
tasks that do not require continuous assistance and allows for more flexibility in scheduling and service duration based on the employer's needs.

With YaztaMX, communication with your Pro is seamless. You can easily access a chat thread from your Booking or the Pro's Profile, enabling direct communication about any aspect of your service. Contact your Pro through the Yazta in-app Chat for secure communication, vital for the success and security of your service. We recommend using Yazta's in-app Chat as your primary means of communication to document all aspects of your service. With YaztaMX, communication with your Pro is seamless. You can easily access a chat thread from your Booking or the Pro's Profile, enabling direct communication about any aspect of your service. Contact your Pro through the Yazta in-app Chat for secure communication, vital for the success and security of your service. We recommend using Yazta's in-app Chat as your primary means of communication to document all aspects of your service.

To secure the services of the Pro that you have chosen, please send an offer to him/ her that will turn into a formal Reservation when the Pro agrees to it on the app.

In addition to the badge levels, you can find a wealth of Pro Profile-related information, such as Client reviews, the number of services completed on the Yazta app, their tenure on the platform, star ratings, endorsements from previous employers, and details regarding their employment history and relevant certifications, including nursing certificates if applicable. This comprehensive approach equips you with a thorough understanding of each Pro's background and expertise, enabling you to make
informed decisions and choose the best-suited professional for your specific needs.

The most suitable Pro for you depends on your specific service requirements and what you prioritize. We have implemented a rigorous verification process for all the Pros Profiles featured on our platform to ensure that only verified Pros Profiles appear in your in-app Yazta Search. This process provides you with the assurance that every Pro you choose has undergone thorough vetting. The Yazta badge system has been meticulously designed to provide you with valuable insights into each Pro's Profile expertise, experience, and reliability. This streamlined approach simplifies the process of identifying the ideal professional for your individual needs. For further details, please refer to "What are Yazta Badges?"

When you add a Pro Profile to your Favorites list on the Yazta app, they become easily accessible through the "Profile&" and "Your Favorite Pros" menu. This feature enables you to view a Pro's Profile and check their availability, making it convenient for you to consider them for your next Service. To add a Pro to your favorites list, simply click the heart icon while reviewing their Profile details.

With Recurring Services, the appointments will be automatically scheduled, so you just need to chat with your Pro to confirm other important details about the service. Keep in mind that these appointments will be set in advance until you decide to cancel the service.

Recommendation by Employer is a positive endorsement or testimonial provided by a former employer about the Pro’s skills, work ethics, and overall performance. It serves as a valuable reference to assess the Pro’s qualifications and suitability for a new service assignment. If the Pro you would like to make an Offer to doesn’t have a past employee recommendation available in her Profile, don’t hesitate to request one from her though the Yazta in-app Chat.

To book same-day service, simply switch the date to "Today" while browsing through potential Pros. However, we recommend booking within a reasonable time frame in advance to ensure availability. Please keep in mind that booking a same-day service is subject to Pro availability in your area. If no Pros are available, you won't be able to book a same-day Service.

Yazta in-app chat functionality is NOT a substitution for the formal Offer and Reservation process made through the app. Communicating with your Pro allows you to discuss the service details from your Offer directly. Pros rely on the chat thread to understand the scope of your requirements and remain in touch until the service is completed. Use the chat thread to share all necessary service details, discuss specific requirements and preferences for the service.

At Yazta, we don't share info like your phone number or email address. To protect your privacy, please do not exchange contact info with your Pro and keep all communication in the Yazta app. Yazta functionalities and automated processes like "Make an Offer" and "Booking" are designed to ensure safe and efficient communication between Clients and Pros. Additionally, with Yazta's in-app Chat, users can conveniently discuss service details, negotiate terms, and stay updated, all within the safe confines of the platform.tasks that do not require continuous assistance and allows for more flexibility in scheduling and service duration based on the employer's needs.

To update an Offer, access "Offer" from the bottom-down menu and locate the Offer you would like to update. Additionally, you can access the latest Offer made to a specific Pro via the in-app chat with this Pro. Click on "Modify Offer" to update the agreed terms with your Pro and press “Modify Offer” button. You will receive a confirmation via a pop-up window, confirming your Offer has been successfully modified and sent to your Pro.

If you've forgotten your password and need to reset it, click "Forgot password" on the YaztaMX Login screen, and follow the instructions.

If you want to change your password, go to your Profile, select "Login and Security" and follow the instructions provided.

If you wish to delete your account, go to your Profile, select "Login and Security" and then click on “Delete account”. For more information about how your personal data is used, please refer to our Privacy Policy.

To update an Offer, access "Offer" from the bottom-down menu and locate the Offer you would like to update. Additionally, you can access the latest Offer made to a specific Pro via the in-app chat with this Pro. Click on "Modify Offer" to update the agreed terms with your Pro and press “Modify Offer” button. You will receive a confirmation via a pop-up window, confirming your Offer has been successfully modified and sent to your Pro.

To update the email linked to your account, access your Profile, choose "Personal Information", click on "Edit" next to your current email, and follow the provided instructions.

At Yazta, we prioritize your privacy and security. We guarantee that your exact address details won't be shared with the Pro or a third party. Providing the State and City helps us deliver more relevant search results for the area you have selected. It is very important that you use the in app-Chat function to share your exact location after the booking has been made.